K-POP Plain Hooded Zipper Sweaters

You can return your item(s) for a refund or store credit within 30 days from the date the package was delivered to you.
Please follow these steps to make a return;

1. Email us here with your name, surname, order number, product name(s) and return reason.
2. Print the return label we have sent to you.
3. Stick the return label on the outside of the package and take it to your nearest local post office.
4. Email us the tracking number after the package has been shipped.

*Items must be undamaged, unused and in their original packaging.

*Items must be shipped within 5 days at the latest after the return label is created.

*To facilitate size-related returns, please include a photo in your e-mail where we can clearly see the size of the product. 

To ensure a seamless shopping experience, we provide the option for you to return item(s) free of charge within 30 days of purchase.

Absorbing the shipping costs for returned products is a cornerstone of our company policy, underscoring our steadfast commitment to customer satisfaction.

If you received a damaged or defective item, we offer free returns within 30 days of purchase. To initiate the return process, please refer to our "How do I return my package?" section and follow the instructions carefully.

Please note that you'll need to add a photo of the product to demonstrate the issue you're experiencing. Once we receive your return request and verify the issue, we'll process your return promptly.

We want to give you complete control over your orders. To cancel your order, you can send an email with your reason for cancellation to support@ykiiy.com or you can cancel it yourself from the order details page.

However, please note that orders need to be cancelled before they are shipped.